Contessi Nominees Pty Ltd trading as Kalbarri Escapes
ABN 51 650 773 078
Last updated: 15 June 2026
1. About this policy
Kalbarri Escapes ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why, how we handle it, and your rights. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By providing your information to us — including through our website, social media advertising, enquiry or lead forms, email, or phone — you consent to the handling of your information as described here.
2. What we collect
We only collect information you give us when you enquire about or book with us. This typically includes your name, email address, phone number, company or organisation name, and details about your enquiry such as group size and preferred dates. If you proceed to a booking, we may also collect information needed to deliver the service, such as guest names, dietary or accessibility requirements, and payment-related details.
We do not collect sensitive information unless you volunteer it (for example, a dietary or medical need relevant to your retreat), and only where it's needed to provide the service.
3. Why we collect it
We use your information to respond to your enquiry, provide quotes and information, organise and deliver your retreat, communicate with you about your booking, and meet our legal and operational obligations. If you've enquired, we may contact you to follow up. We will not use your details for unrelated marketing without your consent, and any marketing we do send will include a way to opt out.
4. How your information is handled by others
When you submit an enquiry through a social media platform (such as a Facebook or Instagram lead form), that platform collects your details before passing them to us, and its own privacy terms apply to that step. We recommend reviewing the privacy policy of any platform you use to contact us.
We do not sell your personal information. We do not share it with third parties except where necessary to deliver your retreat (for example, an accommodation or activity provider involved in your booking), where you've asked us to, or where required by law.
5. Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and to keep it accurate and up to date. We retain personal information only for as long as needed for the purposes above or as required by law, and take reasonable steps to destroy or de-identify it when no longer needed.
6. Access, correction and complaints
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time. If you believe we have mishandled your information, you can raise it with us first; if you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Contact us
Contessi Nominees Pty Ltd trading as Kalbarri Escapes
08 9937 0400
PO Box 474, Kalbarri WA 6536
Email: hello@kalbarriescapes.com.au
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.Contacting us
If you have any comments or suggestions regarding our website or this Privacy Policy, please contact us.