Please read these Terms and Conditions carefully as these conditions determine part of the basis on which all bookings with KE are accepted.
DEFINITIONS
KE: Contessi Nominees t/as Kalbarri Escapes acting as agents on behalf of the owner of the property.
Owner: is the person/s or company who owns the said property.
Guest: is the person/s that booked the property and includes any person whom he/she has invited into the property.
Property: means the dwelling in which Guests stay overnight and includes all fixtures and fittings, furniture, equipment and household items and is managed by the Agent.
WEBSITE
www.kalbarriescapes.com.au is specifically for the purpose of marketing holiday homes in Kalbarri and the management of guest bookings. All transactions are processed in $AUD (Australian dollars).
BOOKINGS
If you have booked through a third party provider e.g. Booking.com, Stayz, HomeAway, VRBO, AirBnB, Trivago etc please note the specific sites' terms of payment.
By making a booking with Kalbarri Escapes via websites, partner sites, phone or in person you are accepting KE’s Terms and Conditions, Credit Card Saving Policy, Privacy Policy, Website Disclaimer and SecurePay Policies.
KE represents the owner of the property and advises that in the event that the property is sold or no longer available for holiday rental, your booking may not be honoured. Should this occur, we will make every effort to find alternative accommodation otherwise all accommodation monies paid will be refunded in full. We do make every endeavour to ensure your booking is secure and find you alternative accommodation if this occurs however there are situations that occur from time to time that are beyond our control.
DEPOSIT and PAYMENT
A minimum deposit of $254.60 is required within 24 hrs of making a booking request to confirm the booking. If the booking is made 30 days or less before check in date, the FULL rate is required to effect confirmation.
Full and final payment of the holiday booking is required a minimum of 30 days prior to the check-in date of the holiday. If the outstanding balance has not been received by the due date, then KE reserves the right to cancel the booking without notice and the guest will forfeit the deposit and booking fee.
Payments may be made via direct debit or credit card (VISA and Mastercard only).
A non-refundable 1.84% surcharge on each credit card transaction will apply.
BOOKING CONFIRMATION
KE will confirm any pending bookings where the full deposit amount plus a non-refundable $50.00 booking fee has been received within 24 hours of the booking. Please choose your booking carefully as deposits are not transferable. The balance of your accommodation fee must be paid one month prior to your arrival.
SECURITY BOND
If you have paid by credit card then this will act as your acceptance of our Terms & Conditions and act as a security bond. Any monies owed on unpaid accommodation, excess cleaning, damages or any items found missing will be deducted from the credit card noted. If credit card details cannot be provided then a refundable security bond of $500.00 cash must be paid. The security bond will be refunded in full after the house has been cleaned and checked, providing there are no damages, excess cleaning &/or missing items, usually within 14 working days after guests vacate. A breach of any of the Terms & Conditions may result in a forfeiture of the bond. An administration fee of $50.00 may be charged if a bond claim is required to be processed. Please advise any friends who may be accompanying you.
EXCESS CLEANING AND DAMAGE FEE
All our properties must be left in a clean and tidy condition upon departure. The standard cleaning fee covers general cleaning associated with ordinary use of the property. Where the property is left in an unacceptable condition requiring additional cleaning, an Excess Cleaning Fee will apply.
Excess cleaning includes, but is not limited to, removal of excessive rubbish, unwashed dishes, spills or stains on floors or furniture, sand or debris inside the property, unclean BBQs or ovens, evidence of smoking inside the premises, or other conditions beyond normal use.
Guests are expected to look after and take all reasonable care of the property and all the furnishings and equipment included in the property and to observe the “No Smoking Inside” requirement for the duration of your stay. Any faults, breakages, damages or lost keys must be reported to KE as soon as possible and paid for immediately. This means the guests must wash and put away crockery, glassware and cooking utensils, remove foodstuffs from the refrigerator and freezer, properly dispose of rubbish in the bins provided and any excess rubbish to be taken from the property, sweep up excess dirt and sand on the floors.
It is PROHIBITED to dispose of fish offal and waste in the gardens, rockeries or leave beside the rubbish bin. Please wrap left over bait and fish offal in a secure air tight plastic bag and place inside the rubbish bin provided. In the event that cleaning of the house exceeds the cleaning time allowance, the guest will be charged for the cost of the excess cleaning (at the current rates charged by the cleaners) and this amount will be deducted from the Security Bond.
The Excess Cleaning Fee is a variable charge starting from $50.00, determined at the discretion of Kalbarri Escapes based on the additional time and materials required to restore the property to its original condition. The fee may be deducted from the security deposit or charged to the credit card provided for the booking.
Any damage to the property, furnishings, appliances, or contents caused during the stay will also be charged to the guest at cost, in addition to any applicable excess cleaning fee.
CANCELLATIONS
Bookings are non-refundable and are not transferable to another property.
All cancellations are to be received in writing either by mail or email.
FEE 1 - All cancellations will be subject to a $75.00 cancellation/handling fee.
FEE 2 - The Booking Fee is non refundable.
FEE 3 - All credit card charges are non refundable.
FEE 4 - Any third party fees. Eg Stayz/Homeaway/Booking.com/AirBnB
Should a Guest cancel his or her reservation in writing, The following will occur:
Zero to Thirty-one (0 to 31) days prior to the Check-in Date: zero percent (0%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
Thirty-one to sixty (31 to 60) days prior to the Check-in Date, twenty five percent (25%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
Sixty-one to ninety (61 to 90) days prior to the Check-in Date, seventy five percent (75%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
Ninety-one to 275 (91 to 275) days prior to the Check-in Date, one hundred percent (100%) Will be refunded. (Less the above 1,2, 3 and 4 fees)
Guests are STRONGLY ADVISED TO TAKE OUT COMPREHENSIVE HOLIDAY AND TRAVEL INSURANCE to cater for any unforeseen circumstances.
No refunds will be made for early departures or refusal to stay at a booked property. KE will not be held responsible should the accommodation not meet the expected style or expectations required by the guest.
Life happens sometimes e.g. air cons stop, hot water goes cold and things break/malfunction. KE do their utmost to make sure your property is ready for you. We do not plan for the bad things to happen to you, but sometimes they do, so if they do, please notify us straight away and we will try to have the issue rectified as soon as possible. If an issue arises there is no obligation from the owner or agent to compensate or discount the guest. KE will look at these issues on a case by case basis in light of potential loss to the Owner and inconvenience to the guest.
PAYMENTS
Payments can be made by the following methods:
1. Direct to our bank:
Name of Account: Contessi Nominees t/as Kalbarri Escapes Bank Account
NAB
BSB:086 006
Account:784 498 846
Ref: Surname and holiday property name if it fits
The direct debit funds must reach our bank prior to your due date as funds will be taken automatically from your saved credit card on the morning of the due date.
2. Credit Card – Online payment via SecurePay via our website -
www.kalbarriescapes.com.au or over the phone to our office.
PLEASE NOTE: a surcharge of 1.84% will apply for ALL credit card payments.
By submitting your credit card details you are authorising Kalbarri Escapes to securely store your details and AUTOMATICALLY process payments on their due dates, based on the terms of the site that the booking was made on.
CREDIT CARD SAVING POLICY
KE accepts the following Escapia’s terms and conditions to enable KE to use Escapia’s Card Saving feature, KE agrees to:
Have terms and conditions in the rental contract with each traveller which:
explain that the traveller’s card will be saved and may be charged for certain losses or expenses after their stay;
specify in detail all the losses or expenses which you may incur and charge to the traveller; and
for each potential loss or expense: specify the actual dollar amount, hourly/daily rate, or means of calculation that you may use to charge the traveller.
Only charge a traveller’s card: in accordance and compliance with the terms above, your rental contract, and any applicable laws and regulations (including the Australian Consumer Law).
Provide the traveller with a valid tax receipt itemising all costs and an explanation of all losses or expenses charged.
By completing the above procedure allows KE via Escapia to use SecurePay to securely save your credit card details as per SecurePay’s policies:
Privacy Policy - https://auspost.com.au/privacy
Terms and Conditions - https://www.securepay.com.au/terms-and-conditions
OFFICE HOURS
KE office hours are 9.00am to 5.00pm Monday to Friday - 9.00am to 12.00pm Saturdays and Closed Sunday (Subject to change in the holidays). Should the office close during these times, you will be notified of alternative arrangements for picking up keys etc.
Riverview Holiday Apartments office is open from 8.00am to 4.00pm every day.
KEYS COLLECTION
ONE Set of keys only will be made available upon arrival. Keys are to be returned to the KE office by 10.00am on the day of your departure. You may be charged an extra day's rent should the keys not be handed in on time. If you arrive outside our office hours you will be emailed a code 2 days prior to arrival to allow you access to the security box located at the front door of our Contessi Kalbarri Escapes office. Inside will be an envelope, with your name on it, the keys and map to your holiday accommodation.
CHECK IN TIME
Unless arranged in advance with KE, Check-In Time is 2PM.
Riverview Holiday Apartments check in time is 3PM.
If you are checking in during office hours, please come into the relevant office to collect the key. If you arrive outside our office hours you will be texted a code 2 days prior to arrival, to allow you access to the security box located at the front door of our offices. Inside will be an envelope, with your name on it, the keys and map to your holiday accommodation.
DEPARTURES
Check-Out Time is 10AM. Late departure without prior approval may result in a partial forfeiture of the security bond. If departing during office hours please bring the keys into our Contessi Kalbarri Escapes office, otherwise please leave them in the red key letter box located on the wall next to the Contessi Kalbarri Escapes office door.
PETS
Dogs and other pets are not allowed under any circumstances in most properties, unless approved by KE and/or the property owner in writing on our website, an additional refundable pet bond of $200.00 may be requested if credit card details have not been authorised.
Pets, in approved pet-friendly properties, must be kept outside at all times, in accordance with Health Authority Regulations.
Should there be evidence of fur on any furniture or bedding, damage or faeces you will be charged accordingly as per our Terms and Conditions.
WHAT TO BRING
All properties are fully self contained; however please note that these houses/villas/units are NOT serviced. In some properties you will need to provide your own linen, check your property on our website to see if linen is included. You will also need to supply any items that are used on a daily basis such as food, rubbish bags, dishwashing liquid, soap, shampoo, toilet paper and any other toiletries or cleaning products.
Kalbarri has an IGA where these items can be purchased if required. It is open seven days per week from 7.00am to 6.00pm. Please note that this supermarket has a no plastic policy, therefore you will need to bring your own shopping bags or purchase them from the supermarket.
LINEN & TOWELS
UNLESS OTHERWISE STATED the accommodation rate includes the supply of all linen. Check your property on our website to see if linen is included. Linen includes pillows, blankets or doonas, bed sheets, bath towels & bath mats, and tea towels. Beach towels are not included. Please note that NONE of our holiday accommodation properties are serviced. If your property is a NO linen property, you can hire linen from KE, please contact our office for pricing & availability.
NUMBER OF GUESTS
The maximum number of adults, children and infants over 3 years old combined at each property is governed by The Shire of Northampton under the Holiday Accommodation Policy and is set as part of the approval process for the property to achieve Local Government Planning Approval for Holiday Accommodation.
It is a requirement of the Owner, Agent and Guest to ensure these limits are obeyed and in the case of more Guests staying than permitted, the Local Government may revoke planning approval and the Property will no longer be permitted to be used as Holiday Accommodation.
The onus is on the Guest to ensure that Guests do not exceed maximum numbers and all Guests are accommodated in habitable rooms. Under no circumstances are Guests to stay in tents, swags, caravans, camper vans or any other form of accommodation on the Property grounds inside and out. Whilst visitors are permitted, they are not to stay overnight and the number of visitors must be managed to ensure there is no burden on the Property or neighbouring properties.
If Guests breach the maximum number of Guests allowed at the Property, accommodate Guests in non-habitable areas or allow an excessive number of visitors to the Property, then they will be directed to leave the Property and there will be no refund for any unused portion of the booking.
Guests are not permitted to host parties or functions of any kind while staying at the holiday home.
SCHOOL LEAVERS/GROUPS
We do not allow any school leavers or groups of people under 21 years of age to occupy any of our holiday homes, as we do not have the policies, procedures and resources in place to accommodate them. If any school leavers or groups under 21 years of age are found to be occupying any of our holiday accommodation they will be asked to leave the property immediately and no refund will be given for any unused portion of their booking.
MISCELLANEOUS
1. If on arrival, the premises are unclean, or the premises have been damaged, the guest is asked to promptly notify and allow KE, KE’s agents, contractors or employees to access the property for the purposes of inspection and if necessary cleaning and/or repairing the damage.
2. KE and the owner of the property are not responsible for, and the guest hereby releases them from any liability in respect of, any injury, damage, loss, cost, delay, expense or inconvenience caused directly or indirectly by events beyond KE or the owner’s control.
3. No responsibility is taken for the guests’ personal property left on the premises. Doors and windows at the property should be secured at ALL times. It is recommended that guests take out comprehensive personal property insurance. Postage costs will be payable by the guest if they require KE to post their items to them.
4. All the properties are for short term residential purposes only. Functions, parties and extra guests are strictly not allowed and PENALTIES APPLY. Any type of LOUD function, party or get-together will incur a MINIMUM non-negotiable function fee of $500.00 and immediate eviction will occur without refund of any unused stay. In addition KE will be entitled to claim the Security deposit where any cleaning is required or damage results to the premises. Guests are expected to be considerate to neighbouring properties and not give cause for complaints due to excessive noise or unsociable behaviour is not tolerated at any time and there are strict noise restrictions between the hours of 10:00pm and 8:00am. If KE receives a complaint from the neighbouring properties during your stay you may be asked to leave the premises immediately and no refund will be given for any unused portion of your booking.
5. KE has endeavoured to maintain the accuracy of the content within the website, however from time to time; aspects of the content may be out of date. Certain information is provided by other parties including property owners, for that we accept absolutely no responsibility for its accuracy however we would appreciate you bringing any discrepancies to our attention.
PROPERTIES WITH POOLS
Guests use pool facilities at their own risk and must ensure adequate supervision is provided at all times to children.
All pools have safety fences and guests must ensure the safety fences remain operational at all times and gates are not prevented from closing and climbing objects are not left near fences.
Absolutely NO glass bottles or glasses are to be taken into pool areas.
Guests will be charged to clean the pool should glass be broken into it.
Guests are not permitted to interfere with automated pool cleaning equipment or filtration devices.
Guests are obliged to report immediately to KE any accidents, damage or concerns regarding the pool or associated pool safety and cleaning equipment.
EQUIPMENT HIRE
If you wish to hire linen, towels, a portable cot or high chair, please contact our office for pricing & availability.
INSURANCE
Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances
UNUSED SERVICES
No refunds will be made for early departures or refusal to stay at a booked property. Where the guest chooses to cut short their stay on the booking, a refund, credit or transfer is not available for any unused portion of the booking. Our Agency will not be held responsible should the accommodation not meet the expected style or expectations required.
BIN/GARBAGE DAYS
Wheelie bins are provided at each holiday home.
Rubbish collection - Please refer to the information located on the refrigerator for rubbish collection day for your accommodation. It is the guest’s responsibility to make sure the bins are out on the street on these days to facilitate collection. The local shire will not remove any rubbish other than the bin, any rubbish left next to the bin or anywhere else on the property is to be disposed of by the guest or an extra cleaning charge will be incurred.
Contacting us
If you have any comments or suggestions regarding our website or this Privacy Policy, please contact us.
Kalbarri Escapes
08 9937 0400
62 Grey Street (PO Box 474)
KALBARRI WA 6536